Talk to a human.
Three ways in, and each one goes somewhere different. Pick the one that matches what you need. It is the fastest way to reach the person who can actually answer.
Plans, custom limits, enterprise terms, anything about paying us. Telegram, and it is a person on the other end.
Technical issues, an account you cannot get into, billing questions, GDPR and data requests, appeals against a block.
Complaints about content hosted behind our proxy. Include the domain and what is wrong with it.
How fast you hear back
Sales and support: same day, usually within a couple of hours while Europe is awake. Abuse complaints: within 48 hours, and immediately for CSAM or anything touching national security.
Under attack right now?
Do not wait for a reply. Point the domain at us and arm Under Attack mode. The edge starts filtering the moment DNS resolves, and you can sort out the paperwork afterwards.
Point a domain at us